Free repair service for eligible products – clear shipping cost policy.
Warranty coverage period
HomeLava warrants that most products (unless stated otherwise on the product page) will be free from defects in materials and workmanship for a period of one year from the date you receive your order (delivery date). This warranty applies to normal household use and does not cover damage caused by accident, misuse, unauthorized modification, or normal wear and tear.
What is covered? Product fails to work properly due to manufacturing defects, faulty components, or workmanship errors under normal use.
Warranty service & shipping costs
| Situation |
Return shipping (customer to HomeLava) |
Reship shipping (HomeLava to customer) |
Repair cost |
| Within 1 year (non-artificial defect) |
Paid by customer |
Paid by HomeLava |
Free |
| After 1 year (still repairable) |
Paid by customer |
Paid by customer |
Quoted separately |
| Damage caused by user (any time) |
Paid by customer |
Paid by customer |
Cost of parts + labor |
How to claim warranty: Contact our support team at info@homelava.com with your order number, a description of the issue, and clear photos/videos. After verification, we will provide a return address and instructions. Do not send items back without contacting us first.
What is "non-artificial damage"?
Non-artificial damage means the product stops functioning properly under normal use conditions, without any external cause such as:
● Physical impact, drops, or crushing
● Exposure to liquids, extreme temperatures, or improper power supply
● Authorized disassembly, repair, or modification
If our inspection determines that the issue is caused by user damage, we will provide a repair quote before proceeding.
Custom‑made products
For items that are custom‑made, personalized, or made‑to‑order:
● Warranty: The same one‑year warranty applies to manufacturing defects.
● Returns for non‑defective reasons: Custom products cannot be returned for change of mind. If you insist on returning a non‑defective custom item, a restocking / customization fee of up to 50% may apply (actual percentage depends on production stage).
● Wrong or defective custom items: We will replace it free of charge if our error.
Please note: This custom product policy is specific to this page. For non‑custom items, our standard 30‑Day Return Policy applies separately.
🚫 Warranty exclusions
This warranty does not cover:
● Consumable parts (e.g., batteries, bulbs, filters)
● Products where the warranty period has expired
● Damage caused by neglect, accident, or improper use
● Unauthorized disassembly, repair, or modification
● Improper installation or use not following the manual