Your support and trust is our biggest goal.

We want you to shop at Homelava.com with 100% satisfaction. We are committed to providing you with an enjoyable shopping experience. We offer three types of return scenarios: General Return (buyer's remorse), Defective Return (quality/issues), and Unfree Return (special fragile items). Please match your situation accordingly. Our experienced customer service team will assist you with a convenient return or replacement.

Non-Returnable Items

We will not accept returns in the following conditions:

● Made-to-order items (Product Detail indicate customization)

● Installed or clearly used items

● Items outside the 30-day return time-frame (from the date of receipt)

● Final sale items marked as non-returnable

● Without original packaging, or serious damage to the original packaging

⚠️ Important: Any items returned without prior authorization will not qualify for a refund and will be rejected upon delivery to our returns centre.

General Return (Buyer's Remorse)

You have the right to apply for a return within 30 days after receiving the product if you do not like the item, changed your mind, or it does not meet your expectations.

Conditions for General Return:

● All returned items must be in brand-new condition, non-assembled, unused, with no missing pieces, and with original tags and packaging.

● You are responsible for the return shipping cost and any corresponding customs duties for non-quality issues.

💰 Refund Amount for General Return:

● The original shipping fee (paid when placing the order) will not be refunded.

● We do NOT charge any restocking fee or processing fee.

● Refund amount = Product price (excluding original shipping fee).

*Example: If you paid $100 (product $90 + shipping $10), you will receive a refund of $90 after we receive and inspect the returned item.*

Note:

● Please allow 1-3cm difference due to manual measurement (different production batches may cause deviation of 1-3cm for items).

● Products may differ slightly from pictures due to natural variations in color/finish and image scale. These are not considered defects, and return shipping will be at your own cost.

Defective Return (Quality or Shipping Issues)

If the product is defective, damaged, incorrect, or missing parts, you can return it within 30 days – no shipping fee – and you will receive a full refund (including original shipping cost).

To qualify for a Defective Return, one of the following must apply:

● Items damaged/broken or stained upon arrival.

● Items have a defect, are faulty, or malfunction.

● Items received are incorrect.

● Missing part(s).

Action Required: We recommend checking the items within 48 hours of receipt and reporting to our customer service as soon as possible. Please provide pictures or video evidence clearly showing the problem.

Depending on the situation, we will provide a refund, exchange, or replacement according to your preference within 30 days of receipt. After 30 days, we will still try to help, but charges may apply (warranty terms may take effect).

Unfree Return (Crystal / Glass Chandeliers)

For Crystal / Glass chandeliers: If they arrive damaged, defective, or missing parts, we will replace or repair parts for free.
If you simply want to return them for any other reason (e.g., change of mind), the return shipping cost is yours. Free returns will not be accepted for this category.

Supplement Terms

1. Damaged in transit – Report to Customer Service within 48 hours of delivery. Do not discard the damaged item or its packaging.

2. Undeliverable / Refused package – If a delivery is refused or the address is invalid, extra shipping and handling fees may apply. You cannot cancel the order during redelivery.

3. No installation service – We are not liable for electrician costs if you pre-book installation before checking the goods. Please inspect all items before booking an installer.

Return Process

Step 1 – Contact customer service
Email us to begin the return/exchange process. Our representative will confirm eligibility and provide you with a Return Authorization and return address.

Step 2 – Ship product back
Once approved, please return the item within 15 days. Provide a valid tracking number.

We strongly recommend using a shipping service with tracking and signature confirmation. If a return is shipped without tracking and the item is lost by the carrier, no refund will be issued.

Step 3 – Refund or exchange
After we receive your return, we will inspect the item within 3-5 business days and then process a replacement or refund.

● Refund timeframes (after inspection):

 ○ Credit card: 7-10 business days to your bank account

 ○ PayPal: 3-5 business days (up to 30 days in rare cases, depending on your card issuer)

Do not request a chargeback from your credit card company during the return process. It will cause delays. Please contact us first if you experience unusual delays.

Return Address:
Name：Shenzhen HuaYuDa E-commerce Co.Ltd.
Address：A3F-3, Baisifu E-commerce Park, 248 Hua Qing Da Dao, Longhua Qu, Shenzhen, Guangdong, China
ZIP/Postcode：518131
Tel：86-755-2372-6757

Cancellation Policy

● For non-custom products: If you cancel before the order is shipped, we will arrange a full refund with no fee.

● For custom made products (Curtains and Hand-painted oil paintings):

 ○ Can only be canceled within 12 hours after payment.

 ○ Once fabric is cut or production begins, the order cannot be canceled.

 ○ If cancellation is approved (before shipping), a up to 50% processing fee may apply to cover material costs.

Refund (General)

A refund will go back to its original payment source (credit card, PayPal, bank account, etc.).

🔔 Important – No Hidden Fees:

● For buyer's remorse / General Return: Refund = Product price (original shipping fee not refunded). No extra processing fee.

● For defective / wrong items: Full refund including original shipping fee. No fee.

● For order cancellation (non-custom, before shipment): Full refund. No fee.

● We do NOT charge processing fee on any refund. The only deductions are the original shipping cost for buyer's remorse returns (as clearly stated above).

Refund Timeframes (after approval):

● Credit Card: 7-10 business days

● PayPal: 3-5 business days (bank account) / up to 30 days (rare for card statement)

● PayPal Cash / Balance: Within 24 hours

Disclaimer

1. Homelava is not responsible for changes in dye lots over multiple orders.

2. Homelava is not responsible for labor costs or project delays due to damaged goods. Always wait to schedule installation until after your fixture has arrived and been inspected.

3. For fabric (curtains, bedding) and acrylic/glass products: minor scratches, colour variations, bubbles, or unevenness are not considered defects. We only offer free replacements for visibly damaged products. Please review carefully before purchasing.