Your support and affirmation is our biggest goal.
We want you to shop in Homelava 100% satisfaction, we have been committed to provide you with an enjoyable shopping experience. When you are in receipt of the situation that you do not like or our product do not meet your renovation requirement, our experienced customer service team will provide you with convenient return or replacement services.
30 day return policy
You have the right to return the item within 30 days after receiving it for the reason not because of the product itself. All returned products must be new, and keep our original tags and original packaging.
If the product is defective, damaged or wrong, you can return the product to us and you’ll get a full refund. But please contact us firstly. And please provide clear pictures or videos of the defective, damaged or wrong product. So that we can give you a refund or replacement product depend on it.
However, if the product you received is in good condition, but because of your own personal reasons like do not want to preserve the product, you can also return the item to us within 30 days after you receiving it with the the original product label and original packaging. We’ll give you partial refund after we receive the product and confirm it can be resold. In this case, we will charge you 15% of your order amount as a re-stock fee, of course, the postage of the order will not be refunded.
Step 1: Apply a return authorization and request an RMA number
When you have received the defective, damaged or wrong product, please get in touch with our customer service staff by e-mail communication to confirm that the product is defective, damaged or wrong. Our customer service staff will give you an RMA authorization number. You could return the product to us after receiving it..
Without communication with us, if you return the product directly, the consequences and losses will be borne by your own.
Step 2: The product return
After receiving the RMA number, please return to the address which according to our customer service staff provide, and provide valid tracking information to our customer service personnel after you send to us.
Please do provide the valid tracking information for tracking after you return the product to us, otherwise all the consequences and losses will be borne by you.
Step 3: The refund or replacement of new products
Once we receive your return items, and confirm the original problem mentioned through the emails, our customer service staff will promptly contact you to arrange for a replacement, retransmission, or refund.
If you want to cancel orders, and the product is not shipped out before you contact our customer service, we will arrange a full refund to you. (Except custom products like curtains)
If the product has been shipped out, and you want to cancel the order due to your personal reasons, then the product will be returned to us. After we receive the returned product, we’ll arrange for partial refund. That is, we’ll charge you 10% of your order amount as a re-stock fee, of course, the postage of the order will not be refunded.