Shipping Information:
Total Delivery Time = Processing Time + Shipping Time
* Processing time differs from category to category.
* We partner with major international shipping companies like DHL, UPS, FedEx and EMS to offer two shipping methods:
Express Shipping: 5-9 business days
Speed Post Shipping: 6-12 business days
* We will do our best to provide you with accurate shipping times for your package, but please note that the times are estimates only.
* The definite shipping method varies with the product weight, size, destination country and other special circumstances.
Customs Clearance:
Please note that all import duties including any taxes, tariffs are the sole responsibility of the customer. Most of shipments to countries with high tax-free threshold won't be charged any customs fees, for example the US, Australia, New Zealand, as we can easily control the declared value within tax-free amount. For countries with low tax-free threshold, customs duties or fees are to be expected, for example the EU countries, Canada. But we will declare the value as low as possible to save customs fees for customers.
More details
Payment Information:
We accept the following methods of payment:
(PayPal)
(Credit Card)
(Western Union)
(Wire Transfer)
Return policy
Your support and affirmation is our biggest goal.
We want you to shop in Homelava 100% satisfaction, we have been committed to provide you with an enjoyable shopping experience. When you are in receipt of the situation that you do not like or our product do not meet your renovation requirement, our experienced customer service team will provide you with convenient return or replacement services.
30 days return policy
You have the right to return the item within one month after the product being delivered for the reason not because of the product itself. All returned products must be totally new, and keep our original tags and original packaging. In that case, return shipping cost will need to be paid by buyer.
If the product is defective, damaged or wrong, you can return the product to us in 30 days without shipping fee and you’ll get a full refund. But please contact our customer service firstly. And please provide clear pictures or videos of the defective, damaged or wrong product. So that we can give you a refund or replacement product depend on it.
However, if the product you received is in good condition, but because of your own personal reasons(such as you do not want to preserve the product), you can also return the item to us within 15 days after you receiving it with the the original product label and original packaging. We’ll give you partial refund after we receive the product and confirm it can be resold. In this case, the postage of the order will not be refunded. More Details
Some items cannot be returned, including:
● Customized items
● Made to measure curtains
● Items outside the 30 days return time-frame
● Washed, worn, used, or misused items
1 Year Warranty
If the product you brought from Homelava doesn’t work properly, you have the right to return the product to us within one year which from the date you placed the order, it will be repaired for free. And you just need to bear the charges of the return postage as a buyer. We’ll absorb the charges of the return-to-you postage as a seller. More Details